We take pride in what we do. Customer satisfaction is our biggest and foremost priority. That is why we offer the best support for airsoft products in the country.



THE ARMORY™ REFUND POLICY
Purchasing online can be quite tricky. We appreciate that sometimes you can make an incorrect choice simply because you are unable to hold the product in your hands and get the feel for it. As a result you may end up with a unsatisfying purchase. That is why The Armory™ offers a 7 day refund on all weapons purchased online; or in the store for someone else (as a gift for example).
  • The product must not be used, have no visible marks and generally be in the exact same state as prior to the sale. This also includes the package items supplied in the box and the packaging itself;
  • We do not offer refunds in cases when the item has been modified by the customer’s request (such as internal modification) when it is impossible or requires a lot of effort to bring the product back to the original state;
  • The refund will be made for the actual amount paid by the customer, but not the current retail price of the product;
  • The product should be returned within 7 days of receipt at the buyers cost;
  • This refund policy does not apply for any pre-ordered items which are not normally stocked by The Armory™.




THE ARMORY™ WARRANTY
All products purchased at The Armory™ regardless of quality, size or value are covered by a 90 day return to base warranty.

We guarantee that the products purchased at The Armory™ straight out of the box will meet the purpose they were made for and requirements set by the manufacturer. Please keep in mind that different guns made are for different purposes e.g. a high end PDW weapon will easily survive intense CQB gaming while lesser durability guns would fail. If you are buying a gun for a specific purpose please discuss it with The Armory™ staff prior to the purchase to clarify whether it has been made to meet the purpose you are intending to use it for.

The Armory™ Warranty simply covers all external and internal parts to function properly as they are meant to straight out of the box (variations in performance are acceptable within reason such as difference in FPS).

The Armory™ Warranty also covers:
  • Any seals or O-rings in the gas rifles and magazines;
  • Any manufacturing defects whether consistently or inconsistently appears in the same series of guns; or appeared to be an individual fault;
  • Normal wear and tear of all parts for the period of warranty caused by normal use according to the manufacturer’s instructions.


According to Consumer Guarantee Act the faulty goods will be replaced, repaired or fully refunded at The Armory™ discretion.



REPAIR OUTSIDE THE WARRANTY
If the product clearly appears to have manufacturing fault, but is outside the warranty period The Armory™ offers FREE of CHARGE labor service for the period up to 12 months.
  • The customer bears the cost of the parts.
  • If the specific product has been addressed to The Armory™ with the same problem  before the expiration of the standard 90 days warranty period, but no longer than 30 days after the warranty, The Armory™ will bear all the costs (including the parts) and treat such repair as under normal warranty.




LABOR WARRANTY
On any service done by The Armory™ such as repair, upgrade or modification The Armory™ offers 30 days return to base labor warranty.
  • The Armory™ will bear all the costs including the cost of parts and labor.
  • Customer shall bear all the transportation costs.




WHAT DOES NOT VOID THE WARRANTY?
The following will NOT void your warranty with The Armory™:
  • Disassembly of the weapon (unless done incorrectly and directly caused the product to malfunction). We believe that weapon disassembly is part of an airsoft experience and feel that restricting our customers from doing this is inappropriate. The disassembly should be done in a correct way. If not sure please contact The Armory™ staff for advise;
  • Minor modifications of the gun such as installation of external accessories or exchanging stock parts (pistol grip, stock hand guards etc);
  • Changing the hop-up bucking rubber;
  • Disassembly of the weapon for the purpose of unjamming it;
  • Major modifications or upgrades if done by The Armory™ staff;


Please note that the listed above will not void the actual warranty of the gun, but if caused direct malfunction (e.g. changing the hop-up bucking rubber damaged the hop unit) will incur a normal repair charge (cost of labor and parts).



WHAT DOES VOID THE WARRANTY?
The following WILL void your normal The Armory™ warranty:
  • Failure to follow manufacturer’s instructions causing major break down (melting of the wires, blowing up the motor, damaging the gear box etc);
  • Misuse, abuse or inappropriate storage of the gun when it is exposed to sun or moisture;
  • Using inappropriate poor quality ammunition;
  • Using inappropriate battery.




LIMITS OF LIABILITY
Should your product(s) fail, your sole recourse shall be repair or replacement, as described in the preceding paragraphs. We will not be held liable to you or any other party for any damages that result from the failure of this product. Damages excluded comprise, but are not limited to, the following: any incidental or consequential damage done to other equipment or property, injury done to yourself or other person arising from the use, or inability to use this product.
 
In no event will The Armory™ Limited be liable for more that the amount of your purchase price, excluding shipping and handling charges.
 
The Armory™ Limited disclaims any other warranties, express or implied.
 
By purchasing and using the product, the user accepts all terms described herein.